How to request deletion
Signed-in users can request deletion through the authenticated account-deletion flow. The request requires a fresh one-time password check and returns a confirmation code you can use on the status page.
If you cannot sign in, email [email protected] from the email attached to your Cenelira account. Include the workspace name and any connected platform accounts you want us to review.
Before you request deletion
Deletion is processed by a background worker and is not instant. If you are the sole owner of a shared workspace, the request may be blocked until an operator resolves ownership transfer or workspace closure.
Open the signed-in deletion flowWhat deletion covers
A completed account deletion request is intended to remove or deactivate the user account, uploaded media, schedule history, connected-platform tokens and metadata, and other account-linked operational records that are no longer needed.
If your account belongs to a shared workspace, we may need to preserve limited workspace records that belong to the workspace itself rather than to you alone. If you are the sole owner of a workspace, we may need to coordinate workspace closure or ownership transfer before final deletion can be completed.
What may be retained
Even after deletion, Cenelira may retain limited information for a reasonable period where needed for legal compliance, fraud prevention, abuse handling, dispute resolution, security investigations, or short-lived backup restoration.
Deleting your Cenelira account does not automatically remove content that was already published to a third-party platform. That content must usually be removed on the platform where it was published.
Disconnecting and revoking third-party access
You can disconnect supported platforms from inside Cenelira. You can also revoke access directly with the provider. For Google-connected services, visit https://myaccount.google.com/permissions.
Revoking provider access may stop future publishing immediately, but it does not by itself delete your Cenelira account unless you also request deletion from us.
Meta deletion callbacks
If you removed Cenelira from Facebook or Instagram and were sent here through Meta’s data deletion flow, Cenelira processes those callbacks at /api/meta/data-deletion.
After the callback is received, Cenelira persists a deletion request, returns a confirmation code to Meta, and exposes the real request state at /data-deletion/status.
Status and follow-up
If we need to verify identity, clarify workspace ownership, or resolve an active support or security issue before deletion, we may contact you at the account email before completing the request.